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Contact Information
Privacy Policy
At Brookshire Software, LLC we are
committed to protecting your privacy. We store optional
cookies only to provide "shopping cart" functionality.
We do not use cookies on your web browser or any java script
to data mine your browsing activities. Information
entered into our secure payment processing system is used for
order-fulfilling purposes only. We do not store your
credit card number. Information entered into our
purchase surveys is 1) completely voluntary, 2) used only to
improve our products, and 3) under no circumstances shared
with anyone.
Support Policy
We realize that fast, reliable technical support is the trademark of any
good company -- especially a software company. As such, we monitor our
email constantly and try to respond within five business days. If we receive
your message during the regular work day, we can often respond before the
close of business. Our goal is to help you get the most from our
products.
Repair/Return Policy
Software media provided by Brookshire Software, LLC may be exchanged only for the same product via identical media, if defective. All software is ineligible for refund or return. For other non-software products, you may return new, unopened items fulfilled by
Brookshire Software, LLC within 15 days of sale for a refund equal to 90% of the cost of the returned item (which does not include a refund for shipping or a refund for included software). Items should be returned in their original packaging and in working order.
Brookshire Software, LLC will also pay the return shipping costs only if the return is a result of our shipping error.
Brookshire Software, LLC does not accept returns or provide refunds or exchanges on any custom, beta, or one-time services or products. For complete details, please carefully read the End-User License Agreement. Please email us at
TechSupport@BrookshireSoftware.com for details about repair and replacements. In the email, please provide your order number so that we may better assist you.
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